Just about every Managed Services provider claims to offer vCIO services, but when your product is your people not all are created alike. Support Agency employees CIO resources with extensive experience growing some of the country’s top companies to achieve their business objectives. Whether tackling a particular technology challenge or developing a comprehensive path to dynamic IT, Support Agency has the expertise and established track record to partner for success.

Gain valuable insights about the technology platforms, assets, and area of risk of a potential acquisition by performing a pre-acquisition due diligence. Data shows that learning as much as possible in the deal phase of acquisition can significantly minimize risk and maximize your investment position pre-deal close. With over 250 diligences completed annually for organizations ranging from 100 million -2 billion in annual revenue, Support Agency leads the pack in providing pre-acquisition due diligence reports in a clear concise manner with just the right amount of detail to formulate a sound investment decision.

Gaining a clear understanding of your Information Technology’s current state can reduce risk and give you a clear picture on what you need to focus on immediately and down the road.

Through our proprietary process, Support Agency will asses the technical infrastructure and the IT organizations that support the infrastructure system and the business users. Through the IT Audit and assessment process you will achieve a set of pragmatic recommendations identifying existing gaps and associated risks, as well our perspective on what improvement opportunities are available.

Our team of dedicated security consultants maintains expertise in a wide variety of security and compliance frameworks, including NIST, COBIT, PCI, HIPAA, HITRUST, SSAE16, GDPR, SOX, and many more. During a compliance assessment, we assess each company on three critical elements of a successful security program. Policies and procedures, roles and responsibilities, and best practices. Each security risk assessment engagement adheres to streamlined NIST 800-53 and 800-171 security standards to assess the organization to determine whether security policies and procedures exist to protect the organization and its sensitive information. We then examine how organizational security roles are defined and understood to carry out security responsibilities. Finally, we examine whether security best practices are being followed to protect, detect and react to security threats and provide extensive, easy-to-interpret reporting on our findings along with a board-level presentation if applicable.

A comprehensive IT roadmap can mean the difference between having IT be a reactive, unpredictable cost center or a deliberate, predictable contributor to a business. Support Agency Roadmap Development solutions take a pragmatic approach to first defining the businesses key business objectives and focus on creating an actionable plan that prioritizes the initiatives that will have the greatest positive impact on the organization in the shortest amount of time, addressing both short-term opportunities to improve functionality as well as the long-term strategy. Roadmap engagements include integrated operational and technology plans, fully aligned with the Company’s business objectives and critical priorities.